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During development, you need a certain level of technical support. But you may not need the same level of support required in product or mission-critical environments. We offer SupportNow Incident and Developer plans to fit your development needs. Specific features of these plans are highlighted in the table below:
Incident Plan : Provides case-based support during business hours. Optional software updates are available.
Developer Plan : Includes unlimited support cases during business hours and access to online support services. Optional software updates are available.
Developer
Incident
Support Coverage
Normal Business Hours
•
•
After-hours support
option
option
Number of Contacts
2
NA
Number of Cases
unlimited
single or pack
Enterprise Support Team
Response Time
P1<4 hrs
P1<4 hrs
Priority Case Escalation
Online Support
•
•
Software Services
New Version Releases
option
option
Maintenance Releases
•
•
Personalized Support
Account Management
Review Meetings
Alliance Support
Purchasing Support If you are interested in purchasing a SupportNow Plan, you have several options:
